Shipping Policy

Ronaq Kitchen Last Updated: August 17, 2026

At Ronaq Kitchen, we want to make sure your order reaches you safely and on time. This Shipping Policy outlines how we process, ship, and deliver orders placed on ronaqkt.com.

1. Shipping Coverage

We currently ship to addresses within Pakistan only. If you're located outside Pakistan, please contact us at sales@ronaqkt.com to check whether delivery to your location can be arranged

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2. Order Processing Time

Once your order is placed and payment is confirmed, we begin processing it right away. Orders are typically processed and handed over to our courier partner within 1-2 business days, before shipping times begin.

3. Shipping Times

• Standard Shipping: 3-5 business days from the date your order is dispatched.

• Delivery times are estimates and may vary depending on your location within Pakistan, courier availability, and factors beyond our control (such as weather conditions, public holidays, or courier delays).

• Orders placed on weekends or public holidays will begin processing on the next business day.

4. Shipping Costs

• Shipping costs are fixed for most products and will be clearly displayed at checkout before you complete your order.

• Free shipping is available for orders above a specific amount. The current threshold and any applicable promotions will be shown during checkout.

• Any applicable shipping charges are calculated and confirmed before payment, so you will always know the total cost before placing your order.

5. Order Tracking

• Once your order has been dispatched, you will receive a confirmation via email, SMS, or WhatsApp with your order details.

• If tracking information is available for your shipment, it will be shared with you so you can follow your order's progress.

• If you have any questions about the status of your order, feel free to reach out to us at sales@ronaqkt.com.

6. Delivery

• Please ensure that the shipping address and contact number provided at checkout are accurate and complete. Ronaq Kitchen is not responsible for delays or failed delivery caused by incorrect or incomplete address information.

• Someone should be available to receive the order at the provided address during normal delivery hours. If delivery is unsuccessful, our courier partner may attempt redelivery or contact you to arrange a suitable time.

• Risk of loss and ownership of the product passes to you once the order has been delivered to the address provided at checkout.

7. Delayed or Lost Shipments

• If your order has not arrived within the expected delivery window, please contact us at sales@ronaqkt.com with your order number so we can look into it with our courier partner.

• In the rare case that a shipment is confirmed lost in transit, we will arrange a replacement or a full refund, at your preference.

8. Damaged Shipments

If your order arrives damaged, please refer to our Return & Refund Policy for instructions on how to report the issue and request a replacement or refund.

9. Contact Us

For any questions about shipping or delivery, please reach out:

Ronaq Kitchen Five Star Chowrangi, Block D, North Nazimabad, Karachi, Pakistan Email: sales@ronaqkt.com WhatsApp: +92 314 3555253 Contact Us Page